Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: March 3, 2026 · Last Updated: March 3, 2026
Table of Contents
QuinnEssential Health Care (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy describes the types of personal information we collect, how we use it, and your rights regarding that information.
Information We Collect
We collect personal information in several ways, including when you interact with our website, complete web forms, contact our office, or opt in to receive communications from us. The types of personal information we may collect include:
- Contact Information: Name, phone number, email address, and mailing address
- Health & Appointment Information: Appointment requests, health inquiries, and care-related communications you submit to us
- Communication Preferences: Whether you have opted in to receive SMS messages, emails, or other communications from us
- Website Usage Data: IP address, browser type, pages visited, and other technical data collected automatically through cookies and similar technologies
- Form Submissions: Any information you provide when completing online forms on our website
How We Use Your Information
We use the personal information we collect for the following purposes:
- To schedule, confirm, or follow up on appointments and care services
- To respond to your inquiries, questions, and requests
- To send appointment reminders, health notifications, account updates, and other care-related messages
- To send SMS messages when you have opted in to receive them
- To improve our website, services, and patient experience
- To comply with applicable legal and regulatory obligations
- To communicate important updates about our services
We will only use your personal information for the purposes described in this policy or as otherwise permitted by applicable law. We do not sell your personal information.
SMS Consent & Messaging
When you opt in to receive SMS messages from QuinnEssential Health Care, we collect your phone number and consent status for the purpose of sending you health care communications, including appointment reminders, account notifications, and other relevant messages.
SMS consent is not shared with third parties. Your phone number and SMS opt-in consent will never be sold, rented, or shared with third parties or affiliates for their own marketing purposes.
You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or visit quinnessential.org. Message and data rates may apply. Message frequency may vary.
For full details on our SMS program, please review our SMS Terms & Conditions.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Opt out of SMS communications at any time by replying STOP
- Opt out of email communications by following the unsubscribe instructions in any email
- Request deletion of your personal information, subject to applicable legal obligations
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
QuinnEssential Health Care
For SMS support: Text HELP to any message you receive from us, or visit our website.